Q&A
・Product Question
1. Can I use this product if I have sensitive skin?
We kindly recommend that if your skin sensitivity is severe, please consult a professional dermatologist for diagnosis and treatment.
Ducolege remains committed to caring for fragile skin. Our formula features exclusive collagen combined with simple and effective ingredients that do not overly burden your skin. It provides gentle repair without irritation and helps soothe discomfort caused by skin sensitivity.
2. Can it be used when the skin is peeling, swollen, or has small wounds?
We kindly advise that if your skin damage is severe, please seek professional medical diagnosis and treatment.
Ducolege products are developed through technology transfer from the International Center for Wound Repair and Regeneration at National Cheng Kung University.
With exclusive collagen and specialized formulations, they provide the best care for all types of fragile skin.
3. Is it suitable for both adults and children?
Ducolege products are safe for everyone—from babies to elderly family members!
All products in the range have passed multiple SGS tests and contain no mineral oils, steroids, or parabens, ensuring the gentlest care for all skin concerns.
4. Having trouble pressing the lotion or cream out of the bottle?
Our products use vacuum pump bottles to maintain high purity and activity of moisturizing and antioxidant ingredients.
After opening, press the pump several times to expel excess air before use.
1. How should babies with eczema use Premium Collagen Soothing Repair Series?
Dermatologists professionally recommend consistent use of good moisturizers as a crucial part of caring for sensitive skin. It is advised to apply a sufficient amount of repair cream at least twice daily or whenever the skin feels dry.
The best time to apply is immediately after bathing, while the skin is still damp, to enhance moisture retention.
For severe symptoms, please seek professional medical treatment. The repair cream can be used alongside prescribed topical medications—apply enough repair cream first, allow it to fully absorb, then apply the prescribed medication.
Reference: Dermatological Consensus Booklet
2. The product claims to soothe atopic dermatitis—is it medicated?
Ducolege products do not contain medication. Our uniquely produced high-activity collagen has been scientifically validated for moisturizing and repair functions. Combined with a simple yet effective formula, it effectively soothes itching, redness, and sensitivity caused by problematic skin.
・Purchasing Questions
1. Is there any physical location where I can purchase Ducolege products?
Yes! You can purchase Ducolege products at Cheng Kung University Cosmetic Laser treatment Center and 方崇名婦產科診所 Obstetrics & Gynecology Clinic.
2. What payment methods are available?
We offer multiple payment options depending on your delivery location:
3. Do you offer international shipping?
Yes, Ducolege offers international shipping. You can choose your country from the dropdown menu during checkout. If your country isn’t listed, please contact customer service at +886-6-2087369 for assistance.
International Shipping Rates (in NTD)
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Payment: International orders can be paid by credit card or LINE Pay.
・Order Issues
To cancel an order:
Log into your member account
Go to "My Orders"
Scroll to the recent order you wish to cancel
Click on the order number to view the details
If the shipping status is still "Not Shipped", click "Cancel Order"
Then click "Confirm Cancellation"
If you encounter any issues canceling your order, please contact our customer service at 07-6955698 for assistance.
To modify an order, please cancel the current order and place a new one.
For cancellation instructions, refer to the previous question.
If you are unable to cancel the order yourself, please contact our customer service at 07-6955698.
Log into your account and go to "My Orders".
Click on the relevant order to view its shipping status and progress.
To request a return:
Log into your member account
Go to "My Orders"
Select the order you want to return (returns must be made within 7 days and the product must be unopened)
Click "Request Return"
Fill in the return form and confirm
Important notes:
If your order includes promotional bundles or multiple items, the entire order must be returned. Partial returns are not accepted.
Please ensure all original packaging, accessories, and free gifts are included.
Returns will be collected by a designated logistics company.
For assistance, contact customer service at 07-6955698
Due to hygiene concerns, skincare products cannot be exchanged unless there is a defect or damage.
We do not accept exchanges due to personal reasons (e.g., wrong item ordered or unsuitable for your skin).
If your product is defective or damaged, please contact customer service at 07-6955698 for assistance.
Once the returned product has been received and inspected, your refund will be processed to the original credit card used for the purchase within 7–10 business days.
If your electronic invoice wins a prize, we will notify you via email or SMS.
You can then print the winning invoice at any 7-11 ibon kiosk to redeem your prize.
Yes! If you cancel your order, any coupon used will automatically be returned to your account for future use.